Privacy Policy
Privacy Policy:
Titan Company Limited here in after collectively referred to as “We” or “Us” or “Company” or “Titan” has curated this Privacy Notice to demonstrate our privacy commitment to our users. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our products, services, websites, mobile applications, or visit our stores (“Services”). By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice.
Our privacy practices may vary depending on the countries where we operate and the specific regulations applicable in each jurisdiction. To ensure compliance with local laws, we have detailed supplemental notices available. For more information on the privacy practices and regulations that apply to you based on your country of residence, please visit ‘Section 16: Supplemental Privacy Notices’.
1. Personal and Sensitive Personal Data
Personal Data (“Data”) refers to any information that (alone or when used in combination with other information) relates to an identified or identifiable individual. Personal Data may also have specific meanings under different privacy laws. The Personal Data we collect varies depending on our relationship and interactions with you.
Sensitive Personal Data encompasses a specific subset of Personal Data that requires greater protection due to its sensitive nature. Sensitive Personal Data may have specific meanings under different privacy laws and regulations.
2. Categories of Personal Data
We collect various types of Personal Data to provide and improve our services. Some of the Personal Data in these categories may be considered Sensitive Personal Data in some jurisdictions. Such Personal Data includes but is not limited to:
· Contact details: Name, email, phone number, and address.
· Demographic details: Age, gender, language, marital status, and location.
· Financial details: Payment information for transactions.
· Account details: Login credentials, loyalty program information, and membership ID.
· Usage data: IP address, device information, and browsing activity.
· Health data: Information collected through wearable or optometric products (e.g., vision details, fitness data).
· Visual and audio data: CCTV footage, call recordings, photos, and videos.
· Social media details: IDs, profile links, and shared posts.
· Preferences and interests: Hobbies, favorite products, and feedback.
· Professional and relationship details: Occupation, family information, and event details (e.g., birthdays).
We may combine information collected from various sources to better understand and serve you.
3. Sources of Personal Data
We may collect Personal Data about you from various sources, including but not limited to:
- Direct interactions with our customers during in-store purchases, platforms, websites and applications.
- Data collected when you register or enroll for our event or program such as loyalty program.
- Data collected through our customer survey forms and other publicly and commercially available sources.
- Data collected through automated technologies such as cookies, pixel tags and similar technologies (collectively ‘cookies’), call recordings of our call center and CCTV recordings of the cameras in our facilities.
- Data collected through third party social networking websites and services.
- Data collected when you apply for job openings.
4. Purpose for Collecting Personal Data
The Personal Data we collect is used for various purposes, all aimed at enhancing our service delivery and customer experience.
|
S. No. |
Purpose |
Categories of Personal Data |
|
1 |
Fulfilling our business obligations: We may need to process your Personal Data to allow us to carry out order management, payment processing, contract management, financial management and website and service administration. |
Contact Information |
|
2 |
Managing our contractual obligations and your ongoing relationship with us: We may require your Personal Data to deliver our service or product to you or to provide you with customer support (such as managing your account, billing management, helpdesk support, providing product or safety related notices or such other support as is required in relation to our products or services). |
Identification Information |
|
3 |
Data Analytics: We may use your information to analyze and create user group profiles or segment Data and to otherwise create anonymous, aggregated statistics about the use of our products, services and loyalty programs, which we may share with third parties. |
Demographic Information |
|
4 |
Product/Service Improvement: We may use your information to improve and enhance our existing products, services and applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general. |
Contact Information |
|
5 |
Publish your reviews, comments, and content: Where you have uploaded product reviews, comments, testimonials or content to our websites or application and made them publicly visible, we may link, publish or publicize these materials elsewhere including our own advertisements. |
Contact Information |
|
6 |
Tailoring our services to your preferences: We may use your information to provide you with product and service updates, newsletters and other communications about existing and/or new products and services by post, email, telephone, in-device messaging and/or text message (SMS), if you have provided your prior consent or we are otherwise permitted to do so under applicable law. |
Contact Information |
|
7 |
Maintaining secure and safe services and products: We may need to process your Personal Data to preserve and maintain the security of our websites, networks, systems and premises including protection against fraud and malicious security threats. |
Contact Information |
|
8 |
Compliance with legal obligations: We may need to process your Personal Data for purposes, which are required by the applicable law, or to respond to compulsory legal processes or enforce compliance with the policies governing our business. |
Contact Information |
|
9 |
Managing our supply chain and business network: To provide our products and services to you, we may need to process your Personal Data in connection with the utilization of our third-party partner business network. |
Contact Information |
|
10 |
Corporate activity, including mergers, acquisitions and joint ventures: We may need to process your Personal Data in connection with certain corporate activity, such as a party acquiring all or part of our equity or assets or business operations in the event of a sale, merger, liquidation, dissolution etc. |
Contact Information |
|
11 |
Job Applications and Recruitment: We may process your Personal Data as part of our recruitment activities, including evaluating your qualifications, assessing your suitability for a role, conducting interviews, and making hiring decisions. This processing may also be necessary in connection with background checks, compliance with legal and regulatory requirements, or for maintaining records of the hiring process. |
Contact Information |
5. Lawful Basis of Processing
Your Personal Data can be processed on the following lawful basis:
- Consent: Based on the explicit consent provided by you.
- Legal Basis: To comply with legal obligation i.e. required by laws and regulations.
- Contractual Obligation: To fulfil a contract to which you are a party, such as a contract with you, or as needed to fulfil a contract or agreement between you and Titan.
- Legitimate Interest: Personal Data may be processed based on legitimate interest, as permitted by applicable laws.
6. Disclosure of your Personal Data and Categories of Third Parties
We may disclose your Personal Data to:
- Our Cloud Service providers for the purpose of Data storage and Data processing.
- Our service providers and vendors who may make available to you services, products, or applications for use on or through our website or mobile application. If you choose to use such services, products or applications, Data related to these uses may be shared with such service providers and vendors.
- Our Service Providers who may, in the course of providing their respective services, receive and process Data which include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your Data for profiling, user analysis and financial Institutions, merchants, and payment processors for the purpose of enabling your payments.
These Service Providers will be required to only process Data in accordance with our instructions. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures.
- Our Delivery and Logistics providers for the purpose of managing shipments and deliveries.
- Our Advertisers and our Advertising Service providers. We will not disclose or share your information with unaffiliated third parties for their own marketing, unless so authorized by you.
- Tata Group Entities as is relevant for the purposes set out in Clause 4 above, and to facilitate the operation of our business. Their use of your Data is subject to their own privacy policies. For further information on how these Tata Group Entities process your Data, please review their privacy policies.
- Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transactions
- Third Parties: We may also share your Data with other third parties where:
1. You request or authorize us to do so
2. We need to comply with applicable law or respond to valid legal process; or
3. We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks. The sharing of your Data will be in line with the processes set out in this Privacy Notice.
- We may also disclose Personal Data when required by law, to law enforcement agencies, regulators or courts, or as permitted by law or as needed for audit, compliance and corporate governance.
7. Cross Border Transfer
We may transfer your Personal Data to countries outside of your country of residence, including to jurisdictions that may not provide the same level of Data protection as your home country. These transfers are necessary for the purposes described in this Privacy Notice, including to support our operations, process transactions, and deliver services to you.
Data Transfer Mechanisms:
- Standard Contractual Clauses (SCCs): Where required by applicable law, we implement Standard Contractual Clauses approved by relevant regulatory authorities to ensure an adequate level of protection for your Personal Data.
- Adequacy Decisions: In cases where the destination country is recognized by regulatory authorities as providing adequate Data protection, we rely on such adequacy decisions.
- Binding Corporate Rules (BCRs): For internal transfers within our corporate group, we may rely on Binding Corporate Rules to ensure Data protection compliance.
For more detailed information about how we handle cross-border transfers specific to your region, please refer to ‘Section 16: Supplemental Privacy Notices’. By using our Services, you acknowledge and consent to the transfer of your Personal Data to countries outside of your residence, as described in this section and the applicable country-specific supplements.
If you have any questions or concerns about the cross-border transfer of your Personal Data, please contact us as indicated in ‘Section 14: Contact Us’.
8. Data Storage & Retention
Data Storage
We prioritize the security of your Personal Data and store your information securely on our servers and Databases, utilizing advanced security measures such as encryption, firewalls, and stringent access controls. These measures are in place to protect your Data from unauthorized access, alteration, disclosure, or destruction, ensuring your information remains safe and confidential.
Data Retention
We are committed to retaining your Personal Data only for as long as it is necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or reporting obligations.
The duration for which we retain your Data is determined by several factors:
- Compliance with Laws: We adhere to the retention periods mandated by applicable laws and regulations.
- Operational Needs/ Legitimate Interest: We keep your Data for the duration necessary to deliver our Services and maintain our business operations effectively.
- Consent-Based Processing: When processing your Data based on consent, we retain the Data for as long as we have your consent.
- Legal and Dispute Resolution: In cases of disputes or legal proceedings, we may need to retain your Data for longer periods to resolve issues.
After the relevant retention period has been concluded, we will ensure that your Personal Data is either securely deleted or anonymized, making it impossible to associate the Data with you. In instances where immediate deletion is not feasible, such as Data stored in backup archives, we will take steps to securely store and isolate the Data until it can be deleted. We may store Personal Data in India and in any other countries where Titan affiliates, subsidiaries, or service providers operate facilities, unless prohibited or otherwise required by law.
You may request that we delete your Personal Data or restrict the processing of such information by contacting us as indicated in ‘Section 14: Contact Us’.
9. Data Subject Rights
We respect your rights concerning your Personal Data in accordance with applicable laws.
You have several legal rights related to your Personal Data and these rights may vary depending on jurisdiction you are in. You have the following rights irrespective of the jurisdiction you belong from:
- Right to Access: You have the right to request copies of the Personal Data we hold about you. This right also includes access to details about the processing of your Data, such as its purpose, the categories of Data involved, the recipients.
- Right to Rectification: the right to have your Personal Data rectified if it is inaccurate or incomplete. Depending upon the nature of the request, you may be able to update certain sets of Personal Data on your own.
- Right to Erase: the right to request that we delete or remove your Personal Data from our systems.
- Right to withdraw consent: the right to withdraw previously given consent to process your Personal Data.
If you wish to make a request for exercising the above rights or if you have a grievance related to the processing of your Personal Data, you may submit a request as described in ‘Section 10: How to Exercise Your Rights.’ We do not charge any fees for processing such requests. Where legally permitted to do so, we may refuse your request. If we refuse your request, we will provide the reasons for our decision.
For more details on the Data subject rights applicable in your country, please refer to ‘Section 16: Supplemental Privacy Notices.’
10. How to Exercise your Rights
If you wish to make a request for exercising your rights, you can submit your online requests at Privacy Web Form or reach out to us as indicated in ‘Section 14: Contact Us’.
To help us confirm your identity and to ensure that the Personal Data is only disclosed to authorized individuals, please provide your full name, email ID and phone number registered with us while sending the request.
11. Minor’s Personal Data
Due to the nature of our products, we may collect Personal Data from minors (age varies based on the jurisdiction). If you are a minor, you may use our product /Services only with the involvement of a parent or guardian.
If Personal Data related to minors has been collected without consent of their parents or their legal guardians, they have the right to object to processing and/or request deletion of such Personal Data. Minors may use our Services only with parental or guardian involvement. Parents can request deletion of any data collected from minors.
12. Data Security Measures
We recognize the critical importance of safeguarding Personal Data and maintaining the trust of stakeholders and have increasingly embraced comprehensive strategies and newer technologies that encompass both due diligence and due care principles.
We restrict access to your Personal Data to employees of ours, our affiliates, and third-party service providers who reasonably need it to support the websites or provide our products or Services. We have implemented security policies, risk management programs, physical, administrative, and technical safeguards to protect your Personal Data from unauthorized access.
13. Automatic Data Collection
Some of our websites and applications automatically collect certain Data to improve your user experience. This includes using cookies and similar technologies to track how you interact with our platforms. Such Data helps us enhance our services and understand user behavior better. Kindly consult the cookie policy of the specific website or application to gain a comprehensive understanding of the cookies in use.
14. Contact Us
If you would like to exercise your privacy rights under relevant laws, please reach out us via the Privacy Web Form .
For any other assistance, including questions or concerns about the Privacy Notice or your Personal Data, please reach out to following contact:
- Email: titantanzania580@gmail.com
(Kindly avoid including sensitive information, such as your account number, in emails).
15. Changes to Privacy Notice
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new effective date.
16. Supplemental Privacy Notices
This Global Privacy Notice is supplemented by the following additional notices, which may apply based on how and where you interact with us: